Recently, some browsers have enabled blocking of "cross-site tracking" by default, intended to prevent ad companies from gathering your interests. However, this setting interferes with our courses from Flexpoint Education because it uses that tracking to determine which sessions students should display in Agilix Buzz, our Learning Management System.
This seems to affect Safari users primarily at this time. If you are using Safari on either a desktop or a mobile device and see an "Error 403 - Invalid Session" error, the following setting will need to be changed:
- On iPad, go to the Settings app, select Safari in the left-hand menu, scroll down, and uncheck the "Prevent cross-site tracking" setting.
- On Mac, go to the Safari app, then preferences, Privacy, and uncheck the "prevent cross-site tracking" setting.
Once this is complete, refresh the page, and the content should appear again.
Additionally, the issue is generally resolved by allowing third-party cookies in the browser, as they are required to access our content from certain providers. Browsers handle third-party cookies differently, and the default browser settings are often enough. In some cases, the user may need to allow the content URL, flvsgl.com, in their browser's cookie exception list.
If enabling third-party cookies and allowing cross-site tracking do not resolve the issue, we would like to investigate those instances for other possible causes. Please contact our help desk for more information.