Did Not Receive an Email

Did Not Receive an Email

Users may receive emails from the system, staff, and instructors.  These emails sometimes may not reach the desired user.  If you did not receive an expected email, please utilize the following steps to troubleshoot the issue.

  1. Check your spam, junk, and/or clutter folder in your personal email.  Look for any emails that came from sevenstar.org, educatoronline.net, or mycourseportal.net.  Mark these emails as not junk to ensure future delivery of these messages.

  2. Whitelist sevenstar.org, educatoronline.net, and mycourseportal.net emails by adding them to your personal email address book.

  3. If you are not receiving any messages, talk with your IT administrator and send them the following information:
Whitelist:
  1. sevenstar.org
  2. educatoronline.net
  3. mycourseportal.net
Additionally, as My Course Portal uses Zoho, these can additionally help deliverability:
  1. zohocrm.com domain and IP addresses : 72.5.230.66 and 72.5.230.67
  2. zcsend.net 


    • Related Articles

    • What are the duties of an online instructor?

      The online instructor will… Pray for you and your family.  Send a welcome letter to you during enrollment, outlining key information you need to be successful.  Schedule a welcome phone call. Take the time to get to know your instructor!  Contact you ...
    • Office 365 Instructor Junk Email Tips

      When you feel you should have received an email sent from Maestro, please be sure to check your Junk Email Folder. When you log into your email, click on the More arrow to see More folders which include your Junk Email Folder. If you see an email ...
    • SEVIS and SEVP and Virtual Schools

      Because we are a virtual school, we are able to serve international students without having to physically host students.  To learn more about SEVIS and SEVP go to http://www.ice.gov/sevis/
    • Can my Student Switch Courses?

      Yes, with exceptions. See the appropriate Enrollment Change Policy. You also had access to and were asked to review this policy when you ordered the course. Exceptions Dual credit, ACT Prep, ESL, and partner-developed courses cannot be transferred. ...
    • Can a student get more time in the course - Extend or Drop a Course?

      This is called a course extension. Extensions are requested by the person who enrolled the student and must be placed before the final two weeks of the enrollment. The total amount of time in the course, even with the extension, cannot exceed 6 ...