Users will receive emails from the system, instructors, and the user support portal. These emails sometimes may not reach the desired user. If you did not receive an expected email, please utilize the following steps to troubleshoot the issue.
Make sure your contact information in Maestro is up to date and correct. To do this, login to Maestro and select My Account. Update any information that is not correct.
Check your spam, junk, and/or clutter folder in your personal email. Look for any emails that came from sevenstar.org, or freskdesk.com. Mark these emails as not junk to ensure future delivery of these messages.
Whitelist sevenstar.org, or freshdesk.com email by adding them to your personal email address book.
If you are not receiving any message, talk with your IT administrator and ask them to whitelist sevenstar.org, and freshdesk.com to ensure email delivery.